Need help? We’ve got answers!
🖼️ Product-Related
1. What kind of products do you sell?
We offer a variety of creative products like posters (in multiple sizes and sets), wall collage kits, bookmarks, stickers, invitation cards, and more — all designed to add a creative touch to your space or brand.
2. Are the posters framed?
No, all posters are delivered unframed unless specifically mentioned.
3. What sizes of posters are available?
We have several poster sizes, including 12×18″, 6×18″, 12×9″, and creative sets like Panorama Packs, Vertical Vibes, and more.
4. Can I order custom posters or stickers?
Absolutely! We offer custom designs for posters and stickers. Drop us a message at support@crivv.in with your idea.
5. Are bookmarks and stickers waterproof?
Yes, all our bookmarks and premium stickers are printed on high-quality materials and are durable and water-resistant.
🚚 Orders & Shipping
6. How long does it take to deliver?
We typically dispatch orders within 2-4 business days. Shipping usually takes 4–8 business days, depending on your location.
7. How do I track my order?
Once your order is shipped, we’ll send a tracking link to your registered email or number.
8. Do you ship all over India?
Yes! We ship across India. For remote areas, delivery might take a bit longer.
9. Is international shipping available?
Currently, we are not offering international shipping. Stay tuned for updates!
💳 Payments & Discounts
10. What payment methods do you accept?
We accept UPI, Debit/Credit Cards, Net Banking, and Wallets. Cash-on-Delivery is not available at the moment.
11. Do you offer any discounts or offers?
Yes, we run seasonal sales and offer discounts from time to time. Follow us on social media and check our homepage banners for updates!
🔁 Returns, Refunds & Cancellations
12. Can I cancel my order?
Orders can be cancelled within 6 hours of placing them. Once processed or shipped, cancellation is not possible.
13. What is your return policy?
We do not accept returns unless the product is damaged or mismatched. For such issues, an unboxing video must be submitted within 24 hours of delivery.
14. When will I get my refund?
Refunds (if approved) are processed within 5–7 business days to the original payment method.
🎨 Custom Orders & Bulk Queries
15. Do you accept bulk or corporate orders?
Yes! For bulk, corporate, or event-based orders, contact us at support@crivv.in with your requirements.
16. Can I customize posters for events, branding, or gifts?
Definitely. We love creating personalized art. Drop us your idea and we’ll make it happen.
👤 My Account & Support
17. How do I check my past orders?
Log in to your account and visit the ‘My Account’ section to view your order history, saved addresses, and more.
18. How do I contact customer support?
You can reach us at support@crivv.in for any issues related to orders, returns, or customization.
19. I received a damaged item. What do I do?
We’re so sorry! Please email us a clear unboxing video within 24 hours of receiving the item so we can assist you promptly.
Still need help?
Feel free to contact us at support@crivv.in — we’re always happy to help you out.